Support

The Campus Cloud Team is here to help with your AWS account, Azure subscription, or GCP project. Whether you have a quick question, need to open a request, or want to talk through a project, here is how to reach us and connect with the wider campus cloud community.

Contact Us

  • Open a support request — Create a ServiceNow ticket for anything that needs tracking, such as account changes, access requests, or billing questions.
  • Email us — Reach the team directly at info@cloud.ucsb.edu.

Join the Community

Anyone at UCSB who uses AWS, Azure, or GCP is welcome to join the Cloud Impact Hub, our Google Chat space for community support, questions, and best practices. It is the fastest way to get a quick answer from the Cloud Team and from other cloud users on campus.

Join the Cloud Impact Hub Google Chat space

Office Hours

We hold open office hours every Thursday from 10:00–11:00 AM. Anyone is welcome to drop in with questions, ideas, or troubleshooting. No appointment is needed.

Join the Cloud Impact Hub Chat space for the Zoom link and other details.

Annual Account Check-Ins

Each year we schedule a short check-in with every Campus Cloud account owner — one per AWS account, Azure subscription, or GCP project. It is a chance to discuss your project needs, raise any challenges, and share feedback on your Campus Cloud experience. We also use it to highlight any security, budget, or compliance items relevant to your account.

A typical check-in covers:

  • Account contacts — confirming security, billing, and operations contacts are current.
  • Cost — budgets, alerts, and spending trends.
  • Security & compliance — relevant findings and any data-protection or compliance needs.
  • Tagging — keeping resources organized and tagged consistently.
  • Feedback — your experience with Campus Cloud and the Landing Zone service.

You don’t have to wait for us to reach out. To schedule a check-in proactively:

  1. Pick a time using our check-in booking link.
  2. Complete the pre-screening survey before your meeting so we can prepare.

If you are no longer the right contact for an account, let us know at info@cloud.ucsb.edu so we can reach the right person.